Our team creates original and memorable experiences so our players can have fun, connect with others, and thrive through games, apps, websites, and online services. To provide you with these services, we need to use some of your personal data.
1. Personal Data
“Personal Data” (or “Data”) refers to any information that identifies you:
- Directly, such as your first and last name, email address, or phone number;
- Indirectly, such as your account ID, IP address, cookie ID, or gameplay data.
2. When does Exulion collect your data?
We collect your data when:
a) You make a purchase in our games or on our online services.
We collect the necessary data to process your purchase, such as your name, postal and email addresses, country, payment details, and purchase history. This data is shared with our payment and delivery partners.
b) You use our games, apps, websites, or online services on a computer or mobile device.
We may collect:
- Gameplay data, to improve your experience and ensure service security, such as game levels completed, rewards, rankings, achievements, statistics (like playtime or feature usage), and bug or crash reports.
- Connection and browsing data, to support the operation and security of our services, such as visited pages, device and connection identifiers (IP, MAC address), timestamps, browser info, and operating system data.
c) You play an Exulion game on a console.
We may collect data such as your age, country, username, and email address entered on your console to simplify account creation. We also receive data from console manufacturers, like console ID, gameplay data, and bug/crash reports.
d) You interact with other players (forums, chats, Exulion social media pages).
We collect data such as your username, IP address, message timestamps, and content of your communications.
e) You view ads or personalized content on our services or those of our partners.
We may collect data like your age and gender, the ad viewed, view count, its position in the game, and your device ID. We may also collect information about your interactions with the ad, such as visited websites or session duration.
We may combine the data we collect with our partners and with demographic, advertising, market, or analytical research.
We use all this data to offer personalized ads, products, services, or content (“Personalized Content”) via our services or those of our partners.
f) You participate in an Exulion contest or survey.
We may collect your name, birthdate, and contact details. This data is used to run the contest or survey, send you promotional offers, and produce internal statistics.
g) You contact us via our website or social media.
If you contact us through our website, we may collect your name, username, email, birthdate, country, console ID, and registered games depending on your request.
If you contact us via social media, we may collect certain data from your profile.
We only use this data to respond to your request.
3. How long does Exulion keep your Personal Data?
We retain your data only as long as needed for the purposes for which it was collected, unless a different legal retention period applies.
4. With whom can Exulion share your Personal Data?
We may share your data with:
- Other companies, but only in the case of a transfer of Exulion’s business.
- Administrative or judicial authorities, to verify our proper use of data or for investigation purposes, in accordance with applicable laws.
In such cases, your data may be transferred to countries outside the European Union that offer equivalent protection. Where necessary, your data is protected through the use of standard contractual clauses approved by the European Commission.
5. What are your rights and how can you exercise them?
- Access and Portability: You can request a copy of your data at any time to view, use, or transfer it to another provider.
- Rectification: You can correct your data if it’s incorrect or incomplete (e.g., update your delivery address).
- Objection and Withdrawal: You can withdraw your consent or object to receiving newsletters, targeted ads, or sharing your data with partners (except subsidiaries and technical providers).
- Right to be Forgotten: You can request to close your account and delete the associated data.
- Restriction of Processing: You can request to limit the use of your data while your request is being processed.
To exercise these rights or if you have any questions, you can contact us anytime using our contact form [here].
If you feel your rights haven’t been respected after contacting us, you may lodge a complaint with your local data protection authority.
6. Why does Exulion use your data?
We may use your data under the following conditions:
- Contractual necessity, to provide you with services.
- Legitimate interest (or your reasonable expectations), to offer the best possible experience, ensure security, moderate the community, respond to your requests, or send newsletters.
- Consent, to deliver personalized ads, products, services, or content tailored to your profile.
Exulion may update this document at any time. We will notify you of major updates and invite you to review it regularly or contact us with any questions. Continued use of our services constitutes acceptance of the changes.
7. Contact
For any questions about this policy, you may contact:
The Data Protection Officer and their team [here].
By mail: EXULION SAS (Data Controller), 89 rue de Créqui – 69006 LYON (France)
Exulion Games 